Simple SupportSimple Support - Fully featured Web-based tech support ticket system, Great for any company where response time is cr |
O.S. : Unix, Linux Price: $399 Filesize: Author's Website : Tim Watson
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Simple-Support was developed to help speed up and simplify the tech-support process. Simple-Support works by logging all tech-support queries in a database.(The query will then be sent to a tech-support representative on duty. The support query will then remain "open" until a tech replies to the customer, the ticket is then "closed". Simple-Supports powerful admin section will allow techs to see which tickets are still open and how long they have been open. This will make sure that requests are handled in order and that none are missed or misplaced. Some of its key features include: 100% Web based - No software to install on customers or techs computers. Either can access Simple-Support from anywhere; Template based - Customize the look and feel to match any site by simply editing html, not perl. (both in customer and tech areas); Email capable - Customers can open a new ticket by sending an email to support@example.com (or any email you choose); Supports unlimited customers (unlimited tech version available); Full reporting - check your teams response time. (overall, per tech or any combination you can dream up); and many more custom and tech/admin features. Simple-Support is available in a single tech version as well as an unlimited tech version.
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