eHelpDeskeHelpDesk - Web customer support helpdesk system + project & task and news mgmt |
O.S. : Cross Platform Price: $1,000/$2,000 Filesize: Author's Website : Jcorporate Ltd.
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eHelpDesk is designed for the enterprise, designed for external or internal customer support needs as well as for call/bug tracking. It will provide a support organization with a systematic, professional, automated and easy to use system for problems, requests, issues, bugs, notes, procedures and resolutions. It features: Internal Help Desk, External Customer Support, Action Request, Call/Problem Tracking including using Notification, Change Management, Contact Management, Development/Bug Tracking, Integrated to FAQ and Forum, Asset and Inventory Management, and For tracking billable requests.
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