AITOC support ticketing system - This is a simple support ticketing sytem that can be easily integrated into any PHP application. The system allows to submit tickets, reply, archive, view support history and send notifications to email. Price: MPL Anteil OpenCRM - Anteil is a PHP/MySQL-driven Web-based Customer Relationship Management (CRM) application designed to help you better identify, attract, retain, service and support customers. Employing full Web architecture, this open-source solution is a fast and easy way for your company to implement a basic CRM application. At the same time, it gives programmers a head start in developing a more customized solution. Main features include: Consolidated account information, Contact manager, Sales opportunity manager, Campaign manager, Event manager, Consolidated marketing materials, Corporate communications, Calendars, Sales forecasting system, and High-level security. Price: GPL Ask JohnDoe - Ask JohnDoe is a scalable and highly customizable answer finding engine. Price: $99 BE Technic Customer Tracking System - BE Technic Customer Tracking System (CTS) is a PHP script that allows you to record customer information, browse, modify, and delete the records. CTS is useful for small and middle scaled firms. CTS users can be assigned at different access rights by program administrator, to access different options like add, modify or delete a customer record. Needs at least PHP 4 and mySQL 3.23 Price: $13 Bluefaze Helpdesk - There are three types of users. Clients can create and modify their own trouble tickets. Agents can respond to and resolve tickets. Admin users have other privileges. Agents/Admins can write internal notes that are not seen by client. Many more features. Always evolving, so check back here for newer versions. Price: Free (Donations Welcome) BrightSupport - BrightSupport currently allows you to add/edit/delete departments and staff from the admin control panel. The staff are then allowed to open, close, and respond to open tickets to the departments they have permission to. Also included is a Brain Center which is much like an FAQ area that the admin can build from the admin panel. Clients can open tickets and rate the staff on how much they helped. Also supports bbcode and emoticon. Many more features to come. Requires PHP and at least one MySQL database. Price: $30 Cerberus Helpdesk - Cerberus Helpdesk provides enterprise-level e-mail management with a web-based interfnterface that is both visually and functionally optimized for extensive daily use. By indexing e-mail correspondence in a database, an accumulation of past support experience is at your staff's fingertips in whatever format you need. MySQL database, opensource GUI. Price: Free Trial or $99 purchase Chattist Live Chat Support Script - Chattist allows you to offer live chat support on your website. Script is installed directly on your server and software included to administer operator chat. Includes features such as Pro-Active Chat, Live visitor tracking, customizable buttons, skins, sound alerts and so much more. Price: $89 Crafty Syntax Live Help (CSLH) - A multi-user, multi-operator, multi-department live Help support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with the visitor. Is in PHP and uses either Mysql or Text based database . Other features include AUTO INVITE!, referer tracking, page tracking, chat notification, user is typing message, multiple chat sessions, sound alert, leave a message if offline, push urls, quick responses, and multiple operators. runs on your server and is open source GPL. Price: Free (GPL) CRMChat - CRMchat is a PHP, and MySQL driven Webbased CRM chatsytem for customer support. CRMChat displays the user on the website, if the operator is online. Than he can chat live with the Operator. For the operator is a comfortable admin in the Backend. It shows the Operator if new customers are online and he can chat with multiple customers. Also includes a message center if the operator is not available online, a printing feature for operator and customer, sound, realtime chatstream 100% webbased, and a fast autmatic installer. Price: 49 Euro Dapper Desk - Dapper Desk is a customizable PHP/MySQL based customer support system compatible with Linux, Windows and Solaris. Customers can initiate tickets via email or by logging into the web interface. Ticket ID numbers remain in subject of email tickets. Status codes are color coded and customizable. Supports unlimited techs/admins and customers. Dapper Desk will page you when new tickets are entered into the system. Older tickets are archived and viewable by customers and admins/techs. Also features: Custom autoresponse messages, FAQ manager, and customizable themes. Price: $699 DeskPRO - DeskPRO is an advanced web/email support system. Features email processing, attachments, custom fields, multi lingual, calendar, tasks, instant replies, custom reporting, visible source, pms, over 60 settings, tech permissions, payment functions, advanced FAQ, saved search queries, escalations and much much more. Price: $795 Double Choco Latte - Double Choco Latte will provide a work order implementation of a problem reporting/correction system. Its features and concepts include: Accounts - Client based tracking, Personnel - People involved in the projects, including hierarchal support, Departments - To "categorize" personnel, Severities - List a bug's severity level, Priorities - Ranks bugs by priority, Time Cards - Time taken on a Work Order to accomplish an action and Multiple Time Time Cards can be input for a single Work Order, Status - Tracks bugs by status, Sequences - Related Work Orders carry the same Job Number and incremental sequence numbers and can also be used for projects, Products - Obvious, but also can be assigned a person to "report to" which is useful for product managers to track what they're responsible for, and E-Mail notification when a work order is created or closed out. Price: Free (GPL) e11 Customer Relationship Management Solutions! - e11 is a powerful, affordable & customizable CRM solution that includes Knowledge management solution, helpdesk, trouble ticket, routing, lead tracking, campaign, email response and queue management. Features: Unlimited no. of reps and customer queries, Internal Mail/Ticket management, Built-in Sales and Service modules, Address book, Mass mailing, Autoresponder, Exhaustive Reporting, Escalation, Task Reassignment, Routing Engine for allocating right requests/mails/tickets to right CSR/rep/employee, for online demo - http://www.e11online.com/crm/demo.html Price: $4,500 eCRM - eCRM is not an ordinary Mailinglist Manager or an ordinary mailto cgi. With eCRM you can manage your customers online and transfer them in to your normal applications. Key features: Address Management; Customer records can be grouped; Statistics about your customers; Automatic Form Creation that can be implemented on several websites; Very flexible import and export functions; Backup and restore functions; Text and HTML mailings; Mailings can sent at a user defined date; Personalized Mailings; Html is fully seperate from code; Multiple language support. Price: Free (GPL)
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| Link Exchange Manager is a software program that manages your website's links pages. It is a time-saving way to reduce HTML coding and manual scanning for reciprocal links and dead links on your link partners websites. Link Exchange Manager is perfect for managing an organized links page, or a resource directory, and you can send off link request emails to website prospects. Also called link swapping, its a great way to increase your search engine rankings and boost your google rankings. |
