SManager - SManager is a PHP4/MySQL-based online help desk system that allows organizing the customer support service through the web-based interface. SManager has a search function of both users and requests, which enables the technician to effectively manage the system. Administrators can also view statistics of the work of support team: number of new/open/closed requests by categories/priorities, average time of responding to the request. The main distinctive feature of SManager is that it is fully templates-based. Design and back-end in SManager are separated: one can fully change the design of SManager. Price: $420 stardevelop Live Help - A customer support solution that provides a real time chat service for online customers, offering a wide range of functionality that includes; multiple chat requests and administrators, support multiple users at the one time, instant messenger like design, online/offline/pending user display, transferring guests, online sounds when guests login, user-editable language packs, statistics, daily reports/calendar, online/offline/be right back status', guest user rating of live support session and FREE lifetime upgrades and FREE Windows Client. View Screenshots Price: Commercial Support Center - Support Center is a PHP/MySQL based customer support system that allows multiple technicians to support multiple users, improving your productivity and efficiency. Your users will be informed about the progress of their requests for each step completed. They can enter to verify the state of their application, their history and the account info. Features: staff logging, knowledge base, user registration, multiple languages support, email notifications to users and technicians, admin can create and manage unlimited technicians, access to tickets, manage user database, view anew and edit tickets, view customer's support history, and more. Price: 99.95 Support Services Manager - SSM is a full-featured aped application which includes many powerful tools to allow you to easily add a complete Knowledge Base along with a robust support request or "trouble ticket" management system to your existing support services. Through SSM, users will be able to easily manage these effective systems and reduce the time and effort required in providing technical support. In addition, certain versions of SSM allow you to integrate your Knowledge Base, Support Desk, and Web Community into one single sign-on environment, creating an easy, beneficial system to your users. New additions include numerous patches to increase the stability of your installation. Price: Free (STI EULA) SupportWare - SupportWare has been created to handle support issues from your users. This software will email the Admin when a new issue is posted and email the poster when someone answers this issue. The drop down boxes in the application are configurable in the admin section of the software. Users can upload supporting files to your server directory. Price: $15 Systems Panel - The Systems Panel features 6 functions for organizing any size IT department. These features include knowledge base, ticket system, contact directory, and system inventory. In addition it can be implemented along side your company Intranet site, so users can enter trouble tickets right from their web browser. Price: $25.00 TechTables - TechTables is an asset and trouble ticket management system. Written in PHP and uses the Postgresql database. Current features: View/Edit Assets; View/Edit Tickets; View/Edit Contacts; Ticket Followups. Price: Free (GPL) The PHP Support Desk - The PHP Support Desk is a PHP/MySQL-based fully customizable support desk system with a multitude of features that will streamline your entire customer relation network. Among the other varied facilities you can now provide your users with an option of an online call center. Grouped under the category of a support system, The PHP Support Desk functions to notify the technicians upon the arisal of a problem. Price: $150 Ticket Operator - Ticket Operator software (Trouble Ticketing System) is a complete help desk solution for small to medium sized businesses. It provides a simple, and easy to use web interface for managing and tracking technical support problems. Price: $190.00 TIS LIGHT - TIS-Light is a web-based and email-based trouble ticket system written in php, the email gateway is a perl script and it use a MySQL database. The script is currently translated in english, german, italian and french and to add a new language, you just need to translate one file. You can also modify the design via a CSS file. Price: $120 TrackSolve Inquiry Resolution Software - td> TrackSolve handles support the way you want it to, offering a suite of tracking, information, communication and file management tools that make tailored support setups easy, scalable, and affordable. Features include web-based and email processing of tickets, ticket due dates/times based on ticket priority, surveys, 6 methods of user registration, news and announcements, custom contact and ticket fields, a full security system, and user memberships with expiration dates for support contracts. Price: 549.95 Veritim Live Supporter Pro - Veritim Live Supporter Pro lets you provide live support on your website to your visitors and clients. With it’s advanced technology, it can work on any hosting with PHP and MySQL. No Java or Perl modules included! Low system resource usage provides you to chat multiple clients instantly. Easy installation, advanced user interface, live chat system, infinite departments & operators, chat logs, department statuses, changeable department and operator images are some features of the huge feature list. Price: $19.95/$60.00 Virtual Helpdesk - This is program allows you to setup a nice looking helpdesk/knowledge base that allows users to search for questions or popular help questions. Users can search through keywords entered under each question to maximise its search capabilities. This is a great product for anybody who has a technical website or product that users may have problems with (virtually any product imaginable these days). Look forward to seeing this HelpDesk on Geekscripts so that we can support our products and help our users solve problems more easily. Price: 29.95 WonderAide - WonderAide is a pop-up live help program that will work on any web site on any server. An online/offline image button resides on your site. When online, a visitor can initiate a live help chat session with you. When offline, the customer is presented with a form to contact you. WonderAide will page you when a visitor logs in. Includes autoresponse push feature which allows you to PUSH URLs, images and autoresponse to your visitor. Multiple themes/color schemes. Price: $69/$99 Y U D O The Ultimate FREE Web Desk - The Ultimate FREE professional support / web desk / trouble ticket system. Written in ASP + ACCESS. Very easy to use and install. Reliable, innovative, you can easily compare to very expensive help desk. Download and try yourself ;) Price: FREEWARE
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| Link Exchange Manager is a software program that manages your website's links pages. It is a time-saving way to reduce HTML coding and manual scanning for reciprocal links and dead links on your link partners websites. Link Exchange Manager is perfect for managing an organized links page, or a resource directory, and you can send off link request emails to website prospects. Also called link swapping, its a great way to increase your search engine rankings and boost your google rankings. |
